Frequently Asked Questions
Your guide to shopping the best professional sports gear at Rigorer.
How long does shipping take for my Rigorer order?
Standard shipping typically takes 7-14 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for basketball shoes?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the tags are attached and the shoebox is undamaged to qualify for a full refund.
How do I ensure I choose the correct size?
Rigorer products generally follow standard athletic sizing. We recommend referring to the detailed Size Guide found on each product page, which includes measurements in centimeters for precise fitting.
Are Rigorer products covered by a warranty?
Yes, all our professional sports gear comes with a 90-day warranty against manufacturing defects. If you experience any quality issues with your equipment or footwear, please contact our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Do you offer international shipping?
Yes, the Rigorer Official Flagship Store ships to most countries worldwide. Shipping costs and delivery timelines will be calculated automatically at checkout based on your destination.